Blog

When your customers call your support hotline, they want to be connected to a helpful customer service representative, not experience another hassle. But when they get irked by your unprofessional on-hold messaging system, they can get doubly frustrated and become harder to appease.

Aside from overseeing your business’s network security, IT security staff are also adept at fixing personal computers. However, that doesn’t necessarily mean they should. In fact, such occurrences ought to be minimized, if not avoided altogether.

This year, the National Oceanic and Atmospheric Administration (NOAA) predicts up to four unusually active hurricanes. With that in mind, there’s no better time to test your disaster recovery (DR) plan. But to avoid data loss and expensive downtime from such catastrophes, there are several things that need to be accounted for.

Keeping up with HIPAA regulations may be a pain for most healthcare institutions, but it does provide guidelines on how to protect your organization from devastating cyberattacks. That said, following HIPAA rules may be your best shot in fending off ransomware like WannaCry.

When buying a technological device today, whether it’s a smartphone, a speaker, a keyboard or a smart watch, one of things people look for is Bluetooth compatibility. And who could blame them when Bluetooth has become a ubiquitous feature of technology that everyone can’t live without.

Corporate smartphones and tablets store a significant amount of valuable data. Combine that with their mobile nature and they’re particularly vulnerable to being compromised or stolen. Everyone, including the National Security Agency (NSA), is looking for the next big thing in mobile security, and it might just be virtualization.

Alexa, Amazon’s counterpart to Microsoft’s Cortana and Apple’s Siri, is an intelligent personal assistant that can perform various tasks for its ‘master.’ Based on a recently released patent, the eCommerce company is set to reveal a wireless phone system powered by this artificial intelligence (AI) technology.

Office 365 is a complete cloud solution that allows you to store thousands of files and collaborate on them, too. In addition to its productivity features, Office 365 comes with security and compliance solutions that will help businesses avoid the crushing financial and legal repercussions of data loss.

By now, you must have heard of the WannaCry ransomware. It ranks as one of the most effective pieces of malware in the internet’s history, and it has everyone worried about what’s coming next. To guard yourself, the best place to start is with a better understanding of what made WannaCry different.