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VoIP phishing: how scammers do it

Although many companies still use traditional phones, an increasing number rely on VoIP’s (Voice over Internet Protocol) multi-functionality, which allows employees to make voice calls, conduct video-conferences, and chat. Although many scammers send fraudulent emails to extort money or steal data from businesses, new ‘vishing’ campaigns are proving to be a more efficient way to scam.

6 CRM best practices you need to know

Most companies have customer relationship management (CRM) software to help them keep track of contact information and purchase history. But having a large database is worthless if you’re not using it to build long-lasting relationships. To keep existing clients coming back and bring new ones in, follow these CRM best practices.

Ways to protect your company mobile devices

Mobile devices can’t accomplish everything that desktops and laptops can, but that doesn’t mean they’re not important to businesses. More and more employees are using smartphones and tablets to increase productivity and enhance collaboration. But before you adopt a mobile device policy, you must keep them safe from cyber criminals.